The reputation of software security vendors like McAfee hinges on their ability to keep customers out of harm's way. It therefore doesn't sit well when the protector becomes responsible for a major systems meltdown.
Last Wednesday morning, McAfee pushed what would turn out to be a buggy update to its antivirus software. The problem was a whopper, one that caused widespread crashes for home and business users running Windows XP with Service Pack 3. Not good.
In addition to issuing an official apology, McAfee has promised to reimburse the users affected by the faulty software release.
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